Organisational Consulting & Service Design

Organisational consulting & service design focuses on how whole systems support people, not just what happens in individual plans. We work with organisations that want their policies, procedures, and day-to-day practices to reflect positive behaviour support and behaviour-analytic thinking in a real and sustainable way.

This can include reviewing how services are structured, how decisions are made, and how teams are supported. The aim is to align values, strategy, and frontline practice so that staff have the conditions they need to deliver high-quality, rights-based support.

Areas of focus

• Service models and pathways for people with behaviours of concern
• Policy and procedure alignment with positive behaviour support frameworks
• Structures for clinical governance and oversight of restrictive practices
• Role clarity for behaviour specialists, practice leaders, and frontline staff
• Workforce development plans linked to real practice expectations
• Data systems that are useful for decision making, not just compliance
• Change processes that involve people with lived experience and families

How we work with organisations

Consulting is collaborative and staged. We start with listening, then co-design realistic steps that fit your context, resources, and regulatory environment.

• Initial scoping conversations with key leaders and stakeholders
• Review of existing documents, systems, and practice examples
• Workshops or focus groups to understand strengths and pain points
• Co-design of practical tools, frameworks, or service models
• Support for implementation, communication, and staff engagement
• Review points to look at what has changed and what needs to happen next