Direct Behaviour Support

Direct behaviour support is hands-on, time-limited work focused on real situations, routines, and environments. Rather than only advising from a distance, we join teams where support is happening… observing, modelling, and shaping day-to-day interactions with the person at the centre.

The approach is grounded in applied behaviour analysis and positive behaviour support, but the emphasis is practical: what can staff and families do differently this week that will help the person feel safer, more in control, and better able to participate in the things that matter to them.

What direct support can involve

Support is tailored to each person and setting… from home and school to residential or day services.

Observing daily routines, interactions, and key situations in context
Helping staff and families recognise early signs of distress
Modelling proactive strategies and de-escalation approaches
Practising how to prompt, guide, and reinforce new skills
Adjusting environments, activities, and expectations in real time
Coaching teams during and after challenging incidents
Linking what is learned directly back to existing plans and documentation

How we structure direct work

Direct behaviour support is usually delivered in clearly defined blocks so that expectations, boundaries, and goals are transparent from the outset.

Initial planning meeting to agree focus, settings, and timeframes
Observation and engagement with the person and their support network
Short teaching and coaching sessions woven into everyday routines
Regular check-ins to review what is working and what needs adjustment
Written summaries that capture key strategies and learning
A planned step-down, with ongoing responsibilities handed back to the team

When is direct behaviour support most useful?

Direct support is especially helpful when teams are facing frequent or high–impact incidents, when new staff are learning how to support someone, or when previous plans have not translated easily into everyday practice. It can also be useful at key transition points, such as moving home or starting a new service.

How is risk managed during direct support?

Before any direct work begins, we review existing risk assessments, crisis plans, and organisational procedures. Direct support is planned so that roles are clear, staff remain responsible for safety, and any modelling or coaching occurs within agreed boundaries.

Does direct support replace existing staff or services?

No. Direct behaviour support is short term and designed to strengthen the skills of the people who will be there long term. Our goal is to leave teams feeling more confident and better equipped, not to become an ongoing day-to-day presence.

How do you involve the person and those closest to them?

Wherever possible, we talk directly with the person about what support feels helpful and what does not, using communication methods that work for them. Family members and other key people are invited to share their knowledge and to be present during parts of the direct work if that feels appropriate and safe.

Going the Extra Mile

Supporting Complex Needs

Brief case illustrations highlight collaboration with families, schools, and interdisciplinary teams to address high-risk behavior.

Through assessment, data-driven planning, and ongoing coaching, teams build confidence, improve safety, and increase meaningful participation in home, school, and community life.

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Making Connections

Partnering With Schools

Examples include long-term collaboration with districts to support students with significant behavior challenges.

Consultation emphasizes teachable skills, positive supports, and sustainable practices that fit within real-world school environments.

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Funding Resolutions

Interdisciplinary Work

Collaborative projects with medical and psychiatric providers help align behavioral data with treatment decisions.

Shared understanding of behavior patterns, medication effects, and environmental factors supports safer, more effective care.

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Need practical, in-the-moment support around behaviour? Let’s talk about whether direct work is the right fit.

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